<p>We only replace products with factory defects, this is when the device does not work after opening the package.</p><p><br></p><p>! So that you do not have unpleasant situations with this, you need to check its performance upon receipt of the goods. It is imperative to record a video of the unpacking and the smoking process itself, if a marriage is recorded on the video, then we will be happy to replace it with a working device.</p><p><br></p><p>Important information:</p><ol><li>We have the right to refuse you a replacement if you did not record a video report of unpacking.</li><li>When buying, the device worked, but after some time, for some reason, it stopped working (because the product is disposable)</li><li>This was done due to the increase in fraud cases in which old devices were returned under the guise of new ones.</li><li>If you receive the goods by delivery service, we ask you to open the device on VIDEO.</li></ol>